Decision logs that reduce rework
A compact decision record format that keeps future work aligned and reduces repeated debates.
Why decision logs save time
Decisions often live in chat threads or meeting notes. When the context disappears, teams repeat the debate.
A decision log captures intent, tradeoffs, and review triggers in one place.
The smallest useful format
Keep the record short and consistent. The goal is recall, not volume.
- Decision
- Context
- Options considered
- Tradeoffs
- Owner
- Date
- Review trigger
When to write one
Write a decision record when a change affects workflow, data model, permissions, or integration.
Record decisions that alter service levels or require training so the history stays visible.
Where to keep it
Keep the log close to the system. Use the repo for software, or store it in the admin interface or workflow ledger.
Link the record from tickets and change requests so the context travels with the work.
Review triggers and expiry
Attach a trigger that signals when to revisit the decision, such as volume growth, policy changes, or new tools.
Define who owns the review and the decision date.
A readable example
Decision: Route exceptions through a review queue owned by operations, with a four hour response target.
Context: Exceptions were being handled in ad hoc chats, which made outcomes inconsistent and hard to audit.
Tradeoffs: The queue adds a small delay, but it creates a consistent review path and captures decision history.
Make it part of change control
Require a decision record for changes that affect risk, compliance, or operational flow.
Review the record during release planning and link it from the runbook.