Notes
Notes on systems, workflows, and operational software.
Short practical notes for operators, technical leads, and executive sponsors.
Recent notes
Readable, field-tested guidance for high-friction workflow problems.
Jan 2026 / 10 min
Mapping workflows without slowing the team
A timeboxed workflow mapping method that captures handoffs, decisions, and exceptions while keeping daily operations moving.
Workflow mappingOperations
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Nov 2025 / 8 min
Decision logs that reduce rework
A compact decision record format that keeps future work aligned and reduces repeated debates.
Decision logsChange control
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Oct 2025 / 10 min
What to measure in a request queue
Signals that show whether a queue is healthy, where delays start, and how capacity is holding up.
MeasurementWorkflow
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Sep 2025 / 10 min
Handing off internal tools with confidence
A handoff plan that keeps ownership clear and prevents drift after delivery.
HandoffMaintainability
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Aug 2025 / 9 min
Exceptions as first-class flows
Modeling exceptions as deliberate states keeps work visible and reduces hidden coordination.
Workflow designResilience
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